As the design partner, we identified requirements through stakeholder workshops, researched user needs and features, and defined improvements. The result was a streamlined experience for managing service requests, tracking parts, and capturing time spent on the job.
Kent Moore Cabinets specializes in furniture & fittings for single, multi-family construction, remodels, and commercial applications.
KMC were in need of a rebuild of the mobile application their Service Technicians were using in the field. The apps main function was to allow users to manage their assigned tasks, which was done onsite, and was usually an installation or a repair / replacement of interiors.
In addition to this, we needed to provide a way for user to easily manage the parts associated with their tasks.
Project Discovery: As the design partner, we initiated the UX & UI with a Design Discovery phase, creating solutions and UIs aligned with brand guidelines. This approach ensured a proactive and efficient handover to production teams.
Mockups & Assets: Our modular approach ensures efficient component reuse and a streamlined design system. We facilitate collaboration by using developer-friendly tools for material handoffs.
Prototyping: The mobile app prototype featured detailed interactive flows and transitions, providing a dynamic representation for quality testing and refinement before development.
Service Request History: On the Service Request detail screen, we added the job history feature, enabling users to view past Sales team members or Installers involved in a project, along with its scope and progress.
Part Management: The Parts menu and Service Request detail screen allow users to easily capture and access parts and inventory for service requests by scanning products with their device’s camera.
Time Tracking: Logging time can be challenging with onsite tasks demanding focus. Our time logging feature lets users easily track and capture their time at any point.
Our team of design and production specialists are ready to discuss your next projects requirements. Drop us a message, and let’s start cooking!